Delivery terms

Delivery terms

Products and prices

All product prices are displayed with each product in the product catalogue. All prices include value added tax (24%). Amount of tax is shown separately in shopping cart.

Payment methods

Private customers can choose to pay for the purchase with the payment methods shown in the shopping cart. Businesses and public sector customers can also choose invoice as a payment method. Invoicin is processed via an invoicing partner (Finvoicer). The payment term for invoices is 14 days from invoice date.

Shipping costs

Our packaging and shipping cost depends on the shipment size and the selected shipping method. Shipping costs are added to the total amount to pay. If the total order amount (before shipping) exceeds 50 euros, we provide shipping without cost. The method of Free shipping is delivery to a SmartPost -automated delivery point station or the nearest post office available to the customer's delivery address.

Delivery time

We ship all order as quickly as possible, usually within 24 hours from the order. Should any of the items you have order be out of stock, we sill be in contact with you. We always try to use the delivery method that guarantees fastest possible delivery time. Most of our shipments are delivered within 5 days of the completion of the order.

Return policy

You have a right to exchange and return your order withihn 30 days of the delivery. When returniung a product, all items must be unused, undamaged and in their original packaging. All chewable products must be unopened. All original labels must be intact and accompany the product. Should the returned product not comply with these terms, we reserve the right to refund only 50% of the product's price.

Faulty products

If a product is faulty, you can send us a product complaint and retun the faulty product to us. We kindly ask you to let us know whether you wish to receive a refund or have us send you a new product to replace the faulty one. If you wish to receive a refund, we will refund the price using the same payment method you selected during the checkout.